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Echo problems are not technically a possibility on the Strategic Voice Solutions network. It is introduced in any of the following scenarios:

• Analog leg of a call (called or calling party is on a POTS line of poor quality. Impedance mismatches and other factors cause this. It can be somewhat common in rural areas)
• Audio settings on telephone device have mic sensitivity too high and/or speaker to loud
• Poor speakerphone quality - *** This is very typical – Polycom seems to have the best implementation of a hands free mode.. most others fall short.
• Poor LAN environment with significant delay – this can be caused by a misconfigured ethernet switch on the LAN
• Handsfree kits in a vehicle or mobile application

If you need us to further troubleshoot, please open a ticket with the following very specific pieces of information. We cannot look into this without very precise responses to the below.

• Does this occur on extension to extension calls? If yes, is it only with speakerphone enabled?
• Does the problem go away when using the handset?
• What is the brand/model of the telephone instrument?
• Does this occur on both inbound or outbound calls? If not, which direction is it occurring on.
• Is this happening on ALL calls? Again – does it go away when using the handset.